Privacy Policy

Introduction

SendMail ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company name and contact details
• Billing information for paid plans

Subscriber Data

You may upload subscriber lists containing email addresses and other information. This data remains yours, and we process it only to provide our services.

Usage Data

We automatically collect information about how you use our platform, including:

• Campaign performance metrics (opens, clicks, bounces)
• Login activity and IP addresses
• Browser and device information

How We Use Your Information

We use the information we collect to:

• Provide and maintain our email marketing services
• Process transactions and send billing information
• Send service updates and support communications
• Improve our platform and develop new features
• Prevent fraud and ensure platform security

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist in operating our platform
• Payment processors for billing purposes
• Legal authorities when required by law

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, regular security audits, and access controls.

Your Rights

You have the right to:

• Access and download your data
• Correct inaccurate information
• Delete your account and associated data
• Export your subscriber lists

Data Retention

We retain your data for as long as your account is active. When you delete your account, we remove your data within 30 days, except where retention is required by law.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@sendmail.co.zw.